Privacy Policy

• You can read this whole website without creating an account or telling us who you are.
• We collect your name, contact details and message only when you choose to contact us.
• We use Google Analytics and Google Ads measurement to understand how people find and use the website.
• We never sell or rent your personal information.
• You can ask us to see, correct or delete your information at any time. Our Grievance Officer's details are in section 10.

When you browse the website

Like most websites, ours receives technical information from your browser: your IP address, device and browser type, the pages you view, the website that sent you here, an approximate location worked out from your IP address, and the date and time of your visit. We use this information to deliver and secure the website, to count visits and see which pages are useful, and to learn whether our Google advertisements lead people to contact us. This information comes to us through the service providers listed in section 4. We do not use it to identify you by name.

When you call, email or message us on WhatsApp

We receive your name, phone number or email address, and whatever you choose to tell us. We use it to answer your question and to arrange your visit to the clinic. Messages sent on WhatsApp travel through WhatsApp, which is operated by Meta under its own terms and privacy policy.

When you send an enquiry form on this website

Our enquiry forms ask for your name, phone number and/or email address, the treatment you are interested in, a preferred date and time, and an optional message. With the form we also record the page you sent it from, the website that referred you, and any campaign tags in the link you followed (for example utm_source). We use this to reply to you and to understand which pages and advertisements bring enquiries.

Information about your physical health, medical history and treatment is sensitive personal data under Indian law. You do not have to share it through the website. If you choose to tell us about a dental problem, a medical condition or medicines you take, please share only what we need to reply to you.

When you send us health information, you consent to us using it to respond to you and to plan your care. We do not use health information for advertising, and we do not share it with advertising platforms. You can withdraw your consent at any time by contacting us (section 10). Withdrawal does not affect what we did before you withdrew, and we may not be able to help with your request without the information.

We share personal information only with the people and services below, and only for the purposes described.

• Clinic team. Our dentists and front-desk staff see enquiries when they need to respond to them.
• Cloudflare delivers the website and protects it from attacks and automated abuse.
• Google Firebase Hosting stores and serves the website's pages.
• Google Analytics measures visits and how pages are used.
• Google Ads tells us whether a visit that started from one of our advertisements led to a phone call, WhatsApp message or enquiry.
• Google Maps displays the clinic location on our Contact and About pages. The map loads from Google when you open those pages.
• Google Fonts supplies the typefaces the website uses. Your browser requests them from Google's servers.
• WhatsApp, Instagram, Facebook and Threads (Meta) receive information when you choose to message us on WhatsApp or follow a link to our profiles.
• Authorities, when the law requires it. We disclose information when required by law, by a court order, or by a lawful request from a government agency, and where needed to protect someone's life or health in an emergency.

Each provider handles information under its own privacy policy. We do not sell or rent personal information, and we do not give it to anyone for their own marketing.

If you choose a financing option for your treatment at the clinic, the finance provider collects the information it needs directly from you, under its own privacy policy.

Google Analytics, Google Ads and Cloudflare use cookies and similar browser storage. Our Cookie Policy lists each one, explains what it does, and shows you how to block it.

Google and Cloudflare run their services on servers in many countries, so information collected through this website may be stored or processed outside India.

• Enquiries and messages: we keep these only for as long as we need them to respond, arrange your visit and follow up, and for any longer period the law requires. After that we delete them or remove the details that identify you.
• Analytics data: Google Analytics keeps event-level data for no longer than 14 months. Reports that show only totals do not identify you.

Every page of this website is served over an encrypted HTTPS connection. Only clinic team members who need enquiry details can see them, and the service providers above run their own security programmes. No method of transmission or storage is completely secure, so we cannot promise absolute security. If a breach affects your personal information, we will inform you and the relevant authorities as the law requires.

You can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct information that is inaccurate or incomplete, or update it;
• delete information we no longer need, unless the law requires us to keep it;
• stop using information you gave with your consent, by withdrawing that consent;
• deal with a complaint about how we handled your information; and
• accept requests from a person you nominate, if you die or become unable to act for yourself.

Contact our Grievance Officer (section 10) to make a request. We may ask you to confirm your identity before we act, so that we do not give your information to someone else.

You can also limit tracking yourself:

• block or delete cookies in your browser settings;
• install the Google Analytics opt-out browser add-on; and
• turn off personalised advertising in Google My Ad Center.

Questions, requests and complaints about personal information can be sent to our Grievance Officer. We aim to resolve every grievance within one month of receiving it.

If you are not satisfied with our response, you may approach the Data Protection Board of India once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force.

We treat children at the clinic, but this website is meant for adults. If your child is under 18, please contact us yourself as their parent or guardian rather than letting them send us their details. If we learn that a child has sent us personal information without a parent or guardian, we will delete it.

We will update this policy when our practices change, for example when we add a new tool to the website. The date at the top of the page shows when it last changed. For significant changes we will also highlight the change on this page.